2019年广发银行招聘考试题

118、Which of the following area does NOT include DEF Company's clients?

A、Medicine

B、high tech

C、healthcare

D、real estate

119、Which of the following is NOT included in the Office Management program in ABC Training Academy?

A、business data processing

B、software applications

C、advanced accounting

D、business law

材料

Early Experiences

If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?

Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.

Maturity

Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.

Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.

If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.

120、Which of the followings is not mentioned as something you should care about?

A、streamlined interface

B、free of redundant functionality

C、Benefit the customers

D、Satisfy all the need of the customers

121、What does approximate customers mean?

A、The nearest customers

B、The virtual customers

C、People that pretend to be customers

D、The VIPs

122、Which of the following is true?

A、You should separate new and mature customers in testing your products.

B、Approximate customers are equally valuable as real users.

C、Salespeople have a lot of customer contact, so they have the same motivations as customers

D、Usability test aims to please the customers

123、Testing has many benefits. Which of the followings is NOT one of them?

A、To determine whether the product is user-friendly.

B、To see if the process is simple enough for users to understand.

C、To learn about users' perspective.

D、To cancel a process or navigate to a specific function or location.

124、What is the main idea of this excerpt?

A、You need to get rid of all unneeded features or functionality.

B、You need to tailor to the need to mature users.

C、Your own assumptions are relevant.

D、You need actual users to test your products.

注：试题来源于考生回忆及网络，仅供参考！